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Monday 6th February 2012.
DIY SHOW PREPARATION.
Are you attending any dog shows in the area, such as
the Scottish Kennel Club Show on the 18th to 21st
May? Why not book to use our DIY Booth to get
your dogs coat in prime condition immediately before
exhibiting? If there is enough demand we might
stay open late on the evenings before the shows and
allow all of our facilities to be available in
addition to the DIY Booth. As you would expect
from a professional studio, we have fixed and
electric lift baths all fitted with our own water
efficient proprietary designed and manufactured
"Splash Shower" recirculating hydrobath units which
have 4 shower head settings for gentle and deep
cleaning of any coat type, fixed and electric lift
grooming tables, blasters and dryers as well as a
large range of Kelco concentrated professional
shampoos and conditioners - or you could use your
own. Please ensure to give us a call well in
advance to book a time and ensure we can fit you in.
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Tuesday 31st January 2012.
The DIY Booth is now fully open and has
already been used by a Bernese Mountain Dog, a
German Shepherd and a Rottweiler!
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Thursday 26th January 2012.
THE DIY BOOTH IS
NEARLY READY FOLKS! The shower units are
all built and plumbed with the electrical control
boxes for the pumps scheduled for completion this
weekend. So all being well, the facility
should be available for use from Tuesday 31st
January.
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Thursday
4th January 2012. A Happy New Year to all
our present and future customers. This is our
first day back since closing on Christmas Eve and we
are raring to go! It's not been all merry
making and relaxing though, as we spent the last
couple of days pressing on with the manufacture of
our two remaining "Splash Shower" units, so the DIY
booth should finally be up and running very
soon! We have had lots of interest in this
since opening in October and with pretty much
everything else all done and working how we want, it
is our top priority to get this operational ASAP, so
keep checking back here for the opening date this
month.
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A printable PDF of our price guide is
available by clicking this text.
The newsletter
sent to our few remaining
mobile customers at
this time is available for downloading here
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Friday
2nd December 2011. Although we had
intended to close our mobile service at Christmas,
today was our very last mobile grooming day ever, as
we have now sold our van to a new start up groomer
based in the Dunbar area. We wish Julie
Melville, who also trained at Scotgroom, all the
best in her new venture and hope she has as much
good fortune as a mobile groomer as we had.
We have updated our price list
and conditions to remove the mobile service, which
can be downloaded from the link on the left.
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Sunday 27th November 2011.
We are finally making some progress on getting our DIY
and remaining grooming room baths operational, with
the mechanics of the shower units almost built, and
the electric control boxes to follow. We have
just about completed the installation and setup of
our computer systems so will hopefully have entered
in all our customers details into the booking
software by the end of January.
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Friday 25th November 2011.
Looks like we will be ceasing even earlier than
Christmas as we have a buyer for our van which will
probably be leaving us in the first week of
December! This means our very last mobile van
service day will be the 2nd December 2011.
Customers with mobile appointments after this date
will automatically have them transferred to Studio
appointments for the same date and time. We will
call or write to confirm that this is suitable or if
a different date would be more convenient if you are
able to change to the Studio. This change of service
will also mean our opening hours at the Studio will
be changing, so we will be open all day on a Friday
and it won't just be for DIY.
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Thursday 17th November 2011.
To make payments easier for our customers, we are
now able to take debit/credit card payments
in addition to cash and cheques.
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The newsletter handout given to
mobile customers at
this time is available for downloading here |
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IMPORTANT ANNOUNCEMENT
Monday 31st October 2011.
We will be ceasing our
mobile grooming van service permanently from
Christmas 2011 and will be putting the van up for
sale.
As most of our customers have
been made aware over the past four months whilst we
were refurbishing the Studio that our mobile service
would be reduced once we opened. Initially, we
thought that we would have to operate it in 8
locations with a couple of those sometimes needing 2
days a week. As we got nearer to opening the
Studio, it was apparent that we would only need to
operate in 5 locations one day a week, but to make
that worthwhile we would need to have between 6 and
8 dogs booked plus extend the mobile grooming day by
one hour. We even removed the generator and
added a new 210 litre water tank so we could cope
with more dogs as we only had enough to do 6 with
the original built in 140 litre tank. However,
of the mobile days allocated since the Studio opened
to the end of this year, the majority are only
booked to around half capacity or less. Over
the last two Fridays, we had only 1 booked and 2
booked respectively.
In the run up to the Studio opening, we had a 95%
customer conversion rate changing from the mobile
service. Since opening that has increased to
98% and we simply don't have enough bookings on the
mobile days to even cover the costs of keeping it
going. The rate of change over has far
outstripped our expectations, plus having increased
capacity at the Studio we've been able to cater for
every single new customer enquiry for a booking
within a few weeks instead of a few months.
That is a huge difference for us as we used to lose
around 3 new bookings every day as we could only fit
in around 10 new customers a month because of all
our advance bookings. This increase in new
customer take up has compounded our decision to
cease the mobile service. From opening the
Studio just a few weeks ago, we have been able to
take on and service twice as many new customers than
we have existing mobile bookings over the next 6
months.
It is unfortunate and regrettable as we know that
for those few mobile customers we still have, it
will be a great inconvenience to them to lose this
service.
We had hoped that there may be another home based
East Lothian Groomer who maybe wanted to extend
their service range by hiring our van for the days
we weren't using it. Our remaining mobile customers
could be transferred to them if they wanted to hire
or buy our van, but this has not happened. Now we
are publicising the service is ceasing, perhaps that
will change and customers can still get a mobile
service
If there are any groomers out there reading this
and would like to own, what is probably the best set
up K9 converted grooming van in the country, please
contact us. We have incorporated dozens of
modifications and improvements over the last three
years to the standard K9 conversion so you can
maximise your throughput and earnings. With
the additional 210 litre water tank, you have up to
350 litres or hot water available, so you could even
just use the van as a static salon at your house
without going mobile at all, cutting out all the
travelling time plus keeping all the mess contained
in the van and out of your house or garage!
There is heating for the winter and air conditioning
for the summer plus loads and loads of other
improvements. We have successfully assisted
other groomers start up their mobile service from
scratch based on what we have done with ours, so can
help you with your mobile grooming business too!
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The newsletter handout given to customers at
this time is available for downloading here |
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UPDATE 4TH
OCT 2011 - OUR NEW STUDIO IS NOW OPEN!
Thursday
5th May 2011.
For the people of East
Lothian, the Scottish Parliament election on May 5th
may be regarded as a historic, land mark event in
Scottish history. But what has got the dogs of
East Lothian excited is the news that on the very
same day, Splash Dog Grooming added a Studio
premises to it's service portfolio in Cockenzie High
Street!
We have moved the
news item that was originally posted here to a
dedicated Grooming Studio
News page created to keep our customers up to
date with developments.
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Saturday
2nd April 2011.
That's the end of another trading year for us, and
what a year it's been. For those of you who
like numbers, here's some stats on us for 2010/11.
Total dogs
groomed: 1041, average customer repeat rate: 82%,
new customers added: 187, total customer dogs: 550,
average dogs groomed per month: 87, highest months:
July 2010 (106 dogs) and March 2011 (103 dogs), most
groomed dogs in a day: 8, average fully booked days
ahead to a free appointment: 49 days, furthest ahead
a customer wanted to repeat book: 3 years!
A great big THANK YOU to all our customers!
For those of
you that have had difficulty in getting
appointments, we hope to be making an important announcement
very soon that will allow us to more than double our
capacity - keep checking back.
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Download our Excel Spreadsheet here to help
you easily work out advance bookings which
you can then email to us. |
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Sunday 16th
January 2011.
We have now caught up will all the postponed
bookings due to Decembers snow and are taking lots
of advance repeat bookings again for this year.
We are currently full to early March, and it is
about 3/4 full as of today.
To make it easy for everyone to work out an advance
repeat booking schedule, we've created an Excel
spreadsheet that does all the calculations for you
which you can then email to us. See opposite.
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Christmas Eve 2010.
Phew, what a month December turned out to be!
We are now finished and taking a short break before
getting back to business on the 5th January 2011.
Thanks to everyone who made 2010 an
incredible year for us. We have
increased our customer base by almost 45%
since April. Keep looking here for an
important announcement we hope to make in
the next 3 or 4 months which will allow us
to accommodate even more customers and
reduce our booking timescales by increasing
our capacity to serve your doggy needs!
Have a very merry festive break and here's
to a great 2011 for all!
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Tuesday 21st December 2010.
We have managed to reduce our backlog from
around 20 to 5 dogs over the past week by
extending the working day and using our
normal days off, but the extreme cold
overnight is now causing problems with the
Hydrobath water pump and delivery pipe work
as well as the bath drain, which takes time
to rectify each morning causing some
disruption to the first bookings of the day.
There are still some difficulties with the
current spate of snow and ice which have
caused us to revert to collect and returns
again for some customers. With more
snow forecast for our area tomorrow we are
expecting it to become more difficult to
operate our service. We thank
customers for being so understanding at this
busy time.
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Monday 13th December 2010.
Thankfully the thaw over the past few days
has allowed us to catch up on a few of the
cancelled appointments from the last two
weeks but we still have 15 dogs needing
rescheduled somehow. The concern is
the next weather front closing in from the
North on Thursday through the weekend will
bring more cancellations instead of allowing
us to catch up some more on Sunday and
Monday. We'll just have to see what
happens an hope it's not a repeat of the
last two weeks! If it is though, we
will just have to offer collect/returns
again as below.
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Monday 6th December 2010.
As you all will have experienced, today's
snow fall is exceeding predictions and was
reckoned to have stopped by 11:30am but is
still falling mid-afternoon. That's
another 4cm today so far. At least the
kids got out the house to school, but it
looks like that may not happen tomorrow and
add to the disruption again. Whilst we
managed to get to one appointment on
Saturday, the van got stuck trying to get to
the second and then again getting back home.
So as we can't safely get parked up in
residential areas and ensure we can get
moving again afterwards, we will only be
able to groom dogs for the foreseeable
future that can be brought to us or if we
can get to you for a collect/return in the
Freelander, but only if you are within about
3 miles radius of us.
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1st & 2nd December 2010.
All appointments cancelled today except
those that live nearby that can bring their
dogs to us. Our street hasn't been cleared
and although we "might" be able to get the
van out, we wouldn't be able to get it back
in as the snow is about a foot deep either
side with only a single track up the middle,
so we could end up blocking the road trying
to get it in or out. We couldn't even get to
one location yesterday with the Freelander
as the road was blocked with stuck vehicles
at either end. From calling around over the
last couple of days it's pretty much the
same situation everywhere else. What we will
do once things start to get back to
"normal", is use our Sunday/Monday days off
and early evenings to catch up with the
backlog.
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30th November 2010.
All appointments were cancelled today
unfortunately, and the chance of getting the
van out and back in again here is pretty
much zero. However, the windscreen
depot in Bilston was back open today and
they were able to replace the Freelander's
cracked windscreen - Hooray! So
although we unlikely to get out with the van
over the next day or so, we will be able to
offer a free collect/return for dogs in the
towns in our immediate vicinity as an
alternative. So if you are in Port
Seton, Cockenzie, Prestonpans, Tranent,
Longniddry or Macmerry you are in luck, but
travelling further than that won't allow
enough time between grooms - sorry. So
if you are not in any of these towns, we
will have to try and reschedule as best we
can once things get back to normal.
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29th November 2010 - Severe weather notice.
It is highly likely that appointments are
going to get disrupted over the next few
days or even weeks as we currently have 17cm
of snow and it's still falling. The
problem isn't so much getting around on the
main roads, but getting safely parked up and
being able to pull away again from the
roadside. We can't even offer a
collect and return service in our Land Rover
Freelander like we did in January, as it
suffered a stone chip on Saturday which has
now developed into a huge crack in the
windscreen. Not surprisingly we we
can't get it replaced due to the weather!
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26th October 2010
We managed to assist re-homing Dixie in May
this year but it was only temporary as the
children were so upset at her leaving.
However, there is a serious illness in the
family and it is just not possible for them
to keep her now, so we are trying to re-home
her again as soon as possible.Dixie is a
3 year old Tibetan Terrier/Spaniel cross.
She has no medical problems, fully
vaccinated, is very good natured and loves a
good long walk. She is very good with
children, is house trained and doesn't chew
up anything.
November: Dixie has been re-homed in Fife
with a relation of the family.
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14th October 2010
Our holiday cottage in
Jedburgh is now available for booking via
our other website at
www.CaledoniaCottages.co.uk.
It has been refurbished by us over the past
three months specifically to be dog and
child friendly. So if you are looking
for a "staycation" not too far from
home, why not have a look at what is offer
in the area. The cottage sleeps up to
8 and we have offers for Hallow'een and all of
November.
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Start sending us your booking requirements
for 2011, as 2010 is now fully booked! |
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14th October 2010
As of today, with the exception of possible cancellations
becoming available, we are now FULLY BOOKED
for this year. As a consequence, many of
our repeat customers are already booking in
advance to the end of 2011 to ensure they
get their appointments allocated and their
dogs regularly maintained.
One of the easiest ways to book in advance is to
email us your preferred dates or days which are/aren't
suitable, stating whether mornings or
afternoons are best. Just let us
know your name, address and a contact phone
number plus brief details of your dog(s) and
your preferred cut or style - same length
all over, short but not too short,
with/without feathers/skirt or whatever.
We will do our best to allocate what you
want, or suggest alternatives where we may
already be fully booked or let us work out a
schedule for you. We are here to help,
just let us know your requirements.
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14th August 2010
Our pet friendly holiday cottage in the
Scottish Borders is almost finished being
refurbished and will be available to let
from early September. Located in
Jedburgh with commanding views over the
scenic Borders countryside, it is fully
equipped with all the modern comforts of
home you could wish for and is only an hour
from Edinburgh and the Lothians. With
many holiday companies going bust this year
plus strikes at airlines and airports
leaving thousands stranded, why put up with
the uncertainty and cost of foreign travel
when there is so much to see and do almost
on your own doorstep - and even better, you
can take your dog with you!Please
see our other website
www.CaledoniaCottages.co.uk for more
information.
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Splash Dog Grooming has
THE COOLEST
dog grooming van |
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24th May 2010
It's official - the SDG grooming van is the
COOLEST way to get your dog groomed, thanks
to our newly installed air conditioning
unit. Summer is here and it's fair to
say that it can get incredibly hot in the
van when the sun does grace our normally
grey Scottish sky and the dryer is pumping
out high velocity hot air. Being a hot
dog or a hot groomer is not comfortable, but
now we can all stay cool and get the job
done with less stress when the temperature
is on the up.
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26th April 2010
Dixie is a 2 year old Tibetan
Terrier/Spaniel cross and his owner in
Tranent would like to re-home her. She
has no medical problems and is very good
natured, but needs more walking than his
busy owner can give her. She is very
good with children, is house trained and
doesn't chew up anything.
Update 4th May 2010:
Another success, we have found Dixie a
new home with one of our relatives. Lots of
space to burn of all that energy on a farm
and will still be one of our customers.
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Additional 'Tips'
section added to site |
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2nd April 2010
We have now split the
News & Links page into separate pages, and
added a grooming tips section with the
links.
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New price guides
come into effect. Click here to get a
printable copy. |
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2nd April 2010
New guideline price lists
come into effect from today, but please note
that all bookings made in advance during the
last quarter remain at the old prices with
an additional 10% discount. All new
bookings made from today are subject to the
new pricing guides on the
maintenance &
full groom pages.
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1st April 2010
A big THANK YOU to all our
customers new and old. We have just
finished our first full trading year and what a year
it has been. We have groomed 800 dogs since
last April and have an average 51% repeat customer
bookings per month, peaking last month at 72%.
We are also fully booked almost seven weeks ahead
and are around 20% advance booked right through to
January 2011.We
currently have over 450 doggy customers and add
around 30 new ones every month. 97% of all
customers with appointments in February and March
booked in advance right through to the end
of the year. These customers took
advantage of our new year discount offers
and gained an additional 10% off the
standard price whilst protecting the cost of
their grooming against our planned April
price increase.
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4th March 2010
Our interview will be a live broadcast
between 10:50 and 11:30am on Thursday the
18th March. If anyone listens, let us
know what you think of it on our Buzz page!
Update 18th March 2010:
If you missed it, here's an edited, music
free copy -
click here and open it in your media
player.
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26th February 2010
It would be fantastic if a caring home can
be found for Ben, a nine year old Miniature
Poodle. One of his owners passed away
last autumn and his remaining elderly owner
doesn't feel able to give him the exercise
and attention he needs. He is a long
standing regular customer of ours and has a
calm temperament. He's in excellent
health with no medical problems.
Update 10th March
2010: Ben has been re-homed and we are
delighted that it is with another of our
customers who already has a white Toy
Poodle. As a special 'thank you' for
taking him in, we have offered to groom Ben
(now Bo) for half price for the rest of
2010.
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5th February 2010
You can now follow us on East Lothian's very
own social networking site "East Lothian
Buzz". We will be giving an interview
on East Coast FM sometime in March and we'll
let you know when. Click on the logo
to see what the Buzz is all about.
There is a link to ECFM by clicking the
Radio tab.
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JANUARY 2010 - SEVERE WEATHER
Brrr, it's snowy, icy,
and as cold as the arctic causing other
groomers salons to close or prevent you from
taking your dog to a salon, but we are still
managing to complete 80% of our
appointments! So long as we can get to you,
park safely and ensure we can get moving
again afterwards, we can groom your dog when
others can't. If we can't make it with the
van, rather than cancelling or postponing
the appointment, we may be able to collect
and return your dog if time allows with our
4x4 Freelander for a small extra charge.
Just some more reasons why we are East
Lothian's premier mobile dog service.
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offer finished |
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17th December
2009
Merry Christmas and
a Happy New Year! -
not one, but THREE new recession busting offers
to start off 2010!
one:
It's back! the puppy discount is now bigger
and better than when we first introduced it
in April 2009. To encourage puppy owners to have their dogs introduced
to professional grooming, we are offering a
massive 50% discount
on all appointments taken by the
31st March 2010. Puppies must be under
9 months old on the appointment date to
qualify and must have had their
second vaccination.
two:
As advertised in "The East Lothian Courier"
17th December 2009. Receive a
£5 discount
per dog up to a maximum of four dogs for
all appointments taken between January
and the 31st March 2010.
This offer cannot be used in conjunction
with the puppy discount above or any other
multi-dog appointment discounts.
Multi-dog households do not need to have all
dogs booked to be groomed at the same
appointment.
three: Book in advance for the whole year
from January to the end of March to receive a
10% discount
off every appointment from April to
the end of December 2010. The more
regular appointments you make, the more you
save - plus the earlier you make them, the
more often you can take advantage of the
other two offers until the end of March as well!
Do you run a dog club or work with dogs
professionally such as a trainer or at a Vet
practice, kennels or pet
supplies shop? If so, you can download and print
our offer to bring our services to the
attention of your members or customers. (Adobe
pdf reader reqd)
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21st June
2009
We have decided that showing is not for us
and Roco's last show was today at the Border
Union Agricultural Society Championship show
in Kelso. However, he has gone out in
style with a Very Highly Commended in the
puppy class and a first in the Junior class.
Perhaps we will have a try at agility with
Roco once he is a bit older. No doubt
he will be able to run even faster without
his show coat as he has no problem keeping
up with Rio just now!
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23rd May
2009
We were unavoidably delayed in getting to
the Scottish Kennel Club Show last week and
arrived just as Roco's classes were
finishing. However, congratulations go
to Roco's breeder Fiona Swan, as his brother
Reily (Lochnevis Milan) won the Puppy class
at the SKC show and is now qualified for
Crufts. His sister Eboni (Lochnevis Playgurl)
was first in the Limit class too. We
did have some measure of success, as we
groomed two Tibetan Terriers the day
before which came all the way up from
Tamworth near Birmingham and they achieved a
first and third - well done Wendy McCormack.
On the spur of the moment today we went to
the Companion & Pedigree dog show at
Archerfield (between Gullane and Dirleton).
Rio was second in the novelty "dog with the
waggiest tail" class and Roco was first in
the open pedigree puppy class.
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Click here to view our photo gallery
(opens in a separate window) |
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13th May
2009
The original photo album of the before and
after grooms was getting a bit large, so it
has been split up into separate albums
according to groups as defined by the Kennel
Club. Other dogs that aren't in these
groups are catered for by the non-group
album
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9th May
2009
After no placement at his first show in
Perth a couple of weeks ago on his 6 month
'birthday', Roco came good at a drizzly and
windy Kirkcaldy show today. Granted
there wasn't a lot in the way of
competition, but he still achieved best
puppy in breed plus a 2nd in the open
Miniature Poodle class, plus 3rd and 4th
Reserve in the Utility Minor and Puppy
classes as well.
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8th May
2009
Our membership has been approved for the 'British Dog
Groomers Association' which is operated by
the Pet Care Trust. For our customers,
this means that we promise to abide by the BDGA's Professional Groomers'
Charter, a code of practice designed to
guarantee the highest standards of customer
care and animal welfare.
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9th April
2009
Become a fan of Splash Dog Grooming on
Facebook®. Click the logo on the left
to go to our wall.Facebook is a
registered trademark of Facebook, Inc.
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offer finished |
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5th April
2009
Speak to any dog trainer and they will tell
you that the quicker a puppy is socialised and
given basic training the happier it is, plus the
owner is more relaxed and confident with it. Grooming is a vitally important
part of socialisation as it gets the puppy
used to being handled by a stranger as well
as having its eyes, ears, paws, nails and
coat maintained in good order.
Introducing a puppy to
grooming by a professional and being handled
frequently by it's owner, friends and family helps enormously in alleviating
the
potential for nervous and aggressive behaviour
as it is developing and growing compared to dogs which
have not been regularly
groomed. Please see more on our
philosophy
on puppy grooming on our 'About
Us' page.To encourage new puppy
owners to have their dogs introduced to
professional grooming we are offering a 25%
discount voucher for you to use on
appointments made and redeemed by the 3oth
June 2009. Puppies must be under 6
months old on the redemption date to qualify. (Adobe
pdf reader reqd)
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Customer reviews added to the web site |
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30th March
2009
You can now add reviews to to the site with
a link added to the menu at the top of the
pages. You can
share your experience of dealing with us
with other and potential customers.
Please feel free to add comments and rate
our service! As the old saying goes...
If you like what we have done, tell
your (doggy) friends
If you don't, tell us!
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Click here to view our photo gallery
(opens in a separate window) |
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13th March
2009
A photo gallery page has now been added to
the site with a link added to the menu at
the top of the pages. Click to select
one of the albums that are rotating round
when it is nearest you. Select whether
you want to view as a book or a slide show
from the icons above it or go back to select
a different one. When selected as a
book, you can flick back and
forwards through it (top and bottom
left/right page
corners) with your mouse.
Alternatively, click and drag the pages over
with your mouse.
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4th March
2009
What a week it's been for
Roco. He passed his puppy training
test last week at Posh Pets Obedience
Training and won Best Baby Puppy at the
monthly Broxburn & District Ringcraft Club
match last night. |
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Not convenient for us to come to your home?
Our new collect and return service could be
just what you need |
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1st March
2009
We realise that even
though a mobile service is very
convenient, there are times when it may be
even more convenient to have your dog
collected and/or returned to your home or
even your place of work. By customer
request, we have now introduced a limited
collect and return service. Please see
the grooming pages for more information and
costs.
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Two FREE grooming vouchers up for grabs in
the Dunedin Vets 15th anniversary raffle |
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23rd February
2009
Come and see us at Dunedin Vets open day on
Sunday 1st March between 11am and 2pm at the
Tranent practice. They are celebrating their
15th anniversary and we have provided two
free minimum groom vouchers for the raffle.
Further details are on the open day on the
Dunedin Vets website via the links section
below.
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A4
single poster
A4 (2x
A5) posters
A4 (4x
A6) posters |
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16th February
2009
Do you run a dog club or work with dogs
professionally such as a trainer or at a Vet
practice, kennels or pet
supplies shop? If so, you can download and print
our posters to bring our services to the
attention of your members or customers. (Adobe
pdf reader reqd)
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offer finished |
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15th February
2009
To celebrate the launch of our mobile
service we are offering a 25% discount gift
voucher for you to use on appointments made
and redeemed by the 31st March 2009. (Adobe
pdf reader reqd)
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11th February
2009
Our black Miniature Poodle called Roco (Lochnevis
Tokyo) has been entered for his first shows.
We have never shown dogs before and are
just doing it for a bit of fun, but with
20 champions in his five generation pedigree we are hoping
that he will manage some good results
despite our lack of experience!
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1st February 2009
Splash Dog Grooming's Mobile service launches to serve the grrr-ooming needs of East Lothian's pooches
with a specially converted and
professionally equipped van.
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