Conditions of accepting your dog for grooming

Please ensure that your dog is exercised and given ample opportunity to fully relieve itself before being brought for its appointment. Dogs which cause an excessive mess whilst in our care may be subject to an additional £10 clean up charge.

We regret that we cannot accept dogs which are known to persistently bark as we are in a residential area. We may have to call you to remove your dog from the studio if it is causing a potential disturbance to our neighbours and other dogs in our care by barking.

You must ensure that you can produce up to date vaccination evidence for your dog if asked for. We regret that we cannot accept puppies for grooming until two weeks after their second vaccination.

A dog which appears unwell at the time of the appointment will not be accepted for grooming due to the risk of cross infection to other clients dogs.

Please do not make an appointment for a bitch that is in season or likely to be in season. We will not accept it for grooming if presented and you will be charged a £10 rebooking fee.

Please note that we do not express dog’s anal glands, nor do we advise regularly expressing unless advised by a vet. If you suspect your dog has a problem in this area, please refer it to your vet.

We do not de-scale teeth as ingestion of the bacteria in the debris can cause internal organ problems for your dog. Teeth and gum problems are serious health hazards for dogs and must be attended to by your vet.

Dog’s coats which are excessively matted will have the matted areas clipped out. Please note that depending on how heavily matted the coat is on examination, additional time and therefore cost may be incurred, so it may not be possible to achieve the desired finish or style you desire. Whilst your dog is in our temporary care we have a duty to ensure its welfare under section 4 of the Animal Welfare Act 2006 to relieve any unnecessary suffering, for example, due to excessive mats. Severely matted coats are distressing and a health hazard to your dog which may require to be clipped out very close to the skin. As this process can cause irritation post grooming, you are advised to minimise the effects (commonly referred to as “clipper burn”, although is seldom caused by heat) by keeping areas of irritation dry and applying an antibacterial powder should your dog constantly lick or scratch an area of irritation. In very rare cases a dog may have a severe reaction that will necessitate veterinary attention. Symptoms can manifest or subside at any point up to 48 hours after grooming. We pride ourselves in taking great care to avoid this situation happening in the first place, but we are duty bound to take action to relieve the discomfort and distress cause by severe matting as our primary concern.

You are strongly advised to insure your dog against all eventualities. Whilst we take every reasonable precaution to prevent it, we will not accept responsibility for any loss, injury, death or illness to you or your dog when in our care.

For our safety, we may have to muzzle a dog showing aggressive behaviour for all or part of the groom as we feel appropriate. As grooming a difficult dog generally takes longer than a compliant dog, additional costs may be incurred.

For the dog's safety, we will not over stress a dog which shows an adverse reaction to any part of the grooming process which may result in certain parts not being completed. In extreme cases we will refuse a dog showing excessive adverse behaviour to the grooming process at our option and will be subject to a minimum £10 charge for the appointment.

If you are unable to keep an appointment, please let us know at least 24 hours in advance by phone or email otherwise a discretionary £10 rebooking fee will be applied to your next booking.  We have a very strict "two strikes and you are out" policy, so two missed appointments will result in no further bookings being accepted.